Before your appointment

• If you are unwell or exhibiting symptoms such as fever and/or respiratory difficulties, it is important that you do not attend your testing appointment and cancel or reschedule it in advance 
• Check your Government’s official advice if you think you may be subject to travel restrictions. We recommend you do this before booking or traveling for a test 
• If you think your test center location may be closed or at risk of closing please actively monitor your email account as you should automatically be sent a cancellation notice in advance. 

Attending your appointment – Health & Safety

• You must wear a face mask at all times during your test appointment
• Wash your hands or utilize hand sanitizer upon arrival at the test center 
• Please cover your nose and mouth in case of sneezing or coughing 
• You will be asked to acknowledge that you have not been in contact with any affected persons and that you are not exhibiting any symptoms 
• Some test centers may require candidates to provide a temperature check upon arrival 
• You will be allowed to wear disposable gloves during the test. However, these gloves will be examined both before and after the test. 

Cancellation and Rescheduling of Appointments

• Where Pearson suspends a test center, test takers with appointments scheduled during the period of suspension will be sent a cancellation notice by email 
• Test takers who paid by credit or debit card will be automatically refunded their test fee  
• Test takers who booked using a voucher will be able to book an alternative appointment using the same code when appointments are available. 
• Check the update for candidates on rescheduling of appointments here.